Contact
We are here to help.
Questions about a piece, an order, a return, or which light suits your room. Email support is available 7 days a week, and replies come within 24 hours.
Email us
info@immhome.com
The fastest way to reach us. Email support is available 7 days a week, and we reply to every message within 24 hours.
Call us
+44 20 4514 2655
Prefer to talk it through? Leave a message with your order number and we will come back to you within 24 hours, 7 days a week.
Support hours are separate from dispatch. Our manufacturing partners in China prepare and ship orders Monday to Friday, so an order placed at the weekend begins processing on the next working day. See our Shipping Policy for dispatch and delivery times.
What we can help with
- Choosing the right piece, from size and materials to colour temperature and installation
- Order status and tracking
- Returns, refunds and exchanges
- Warranty claims and replacement parts
- Import duty estimates before you order
- Trade, bulk and interior design enquiries
Business Details
Our company
ImmHome is a trading name of Cold Heath Ltd, a company registered in England and Wales. We are an online retailer; our collection is produced by specialist manufacturers and dispatched from partner warehouses in China.